What the warranty covers
The limited warranty applies for one year from the original purchase date and covers defects in materials or workmanship that arise during normal household or commercial use consistent with the product manual.
What is not covered
Coverage does not extend to ordinary wear, cosmetic damage that does not affect function, misuse, improper cleaning, unauthorized modification, accidental damage, use outside stated ratings or damage caused by unsuitable electrical supply.
How to request warranty service
- Locate the HOUSNAT order in your Amazon purchase history.
- Use Amazon messaging to contact the seller associated with that order.
- Provide the order number, model, a clear description and supporting photos or video when requested.
- Follow the troubleshooting or resolution instructions supplied by the support team.
Lifetime technical assistance
Technical assistance remains available beyond the limited warranty period for reasonable questions about setup, operation and care. This service does not extend the duration of parts replacement or refund coverage.
Important conditions
Keep your Amazon order record as proof of purchase. Service options can vary by product, location and parts availability. This limited warranty gives you specific legal rights, and you may also have other rights under applicable law.